Returns & Exchanges
At Mitchell and Son, we take pride in the quality of our gourmet food products and want you to be completely satisfied with your purchase. Due to the perishable nature of our inventory, we offer a 14-day window for reporting issues with non-perishable items or quality concerns regarding fresh goods.
Contact Support
Email our customer service team within 14 days of delivery with your order number and a brief explanation of the issue.
Provide Documentation
Attach clear photographs of the product and its packaging, especially if the item arrived damaged or does not meet our quality standards.
Await Review
Our quality assurance team will review your request within 48 hours to determine if the item is eligible for a refund or a replacement.
Resolution
Once approved, we will issue a full refund to your original payment method or dispatch a fresh replacement at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing