Frequently Asked Questions
Everything you need to know about our artisanal groceries and delivery.
How do you ensure the freshness of your products during delivery?
All Mitchell and Son perishables are packed in insulated thermal liners with food-grade gel ice packs to maintain optimal temperature from our warehouse to your doorstep.
Where does Mitchell and Son source its ingredients?
We pride ourselves on supporting local agriculture. Over 80% of our seasonal produce and pantry staples are sourced directly from independent family farms and local artisans.
What is your policy on returns for food items?
Due to health and safety regulations, we cannot accept returns on food products. However, if your order arrives damaged or incorrect, please contact us within 24 hours for a full refund or replacement.
Do you offer international shipping?
Currently, we only ship within the continental United States to ensure that our products arrive fresh and within their peak shelf life.
How can I track my order?
Once your order is dispatched, you will receive an email containing a tracking number and a link to our carrier's portal to monitor your delivery in real-time.
Are there options for customers with specific dietary restrictions?
Yes, our website allows you to filter products by dietary needs, including Gluten-Free, Vegan, Organic, and Nut-Free options to make shopping easier for every household.